Returns Policy
Refund Policy for 48 Premier Store
1.Eligibility for Refunds: Customers are entitled to a full refund if the received goods do not match the description or condition as listed on the platform.
2.Refund Process: Customers must initiate a refund request within 30 days of receiving the product. The request can be made through their account on the platform.
3.Payment Holding: Payments for goods are held in the customer's wallet until confirmation of receipt and satisfaction with the product.
4.Refund Timeline: Refunds will be processed within 5-7 business days after approval of the return.
Exceptions: Certain items may be non-refundable, which will be clearly indicated on the product page.
5.Shipping Costs: Customers are responsible for return shipping unless the item was defective or incorrect.
This policy ensures transparency and builds trust between buyers and sellers on our platform
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Exchange Policy
We strive to make our customers satisfied with the product they have purchased from us. If you are having trouble with a premium JoomShaper product or believe it is defective, and/or you’re feeling frustrated, then please submit a ticket to our Helpdesk to report your defective product and our team will assist you as soon as possible. For a damaged extension or template, we will request from you a link and/or a screenshot of the issue to be sent to our support service. Please also note that:
  • You may cancel your account at any time, however, there are no refunds for cancellation.
  • If you get a refund you cannot use the downloaded premium products any more.
  • If the product (after update) is still damaged, we may offset the amount of your refund by the diminished value of the product.
  • Refunds can take up to 14 days to reflect in your account.
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